Privacy policy

Privacy Policy

Last updated: May 21, 2026. This Privacy Policy explains how Valinoshop LLC ("Valinoshop", "we", "us") collects, uses, shares, and protects your personal information when you visit valinoshop.com or buy from us.

Who is the data controller?

Valinoshop LLC, operating from 80 Brickhill Avenue, 208, South Portland, ME 04106, USA. For any privacy question, contact our Data Protection Officer at privacy@valinoshop.com or call +1 (443) 985-5868 (Mon–Fri 9–18 ET). We respond within 30 days.

What we collect

  • Account & contact: name, billing and shipping address, email, phone, password hash.
  • Order data: items purchased, returns, refunds, payment method (last 4 only — we never store full card numbers).
  • Device & usage: IP address, browser, device ID, pages viewed, items added to cart.
  • Customer-service: emails, chat transcripts, return photos you send to support@valinoshop.com.

Third parties we actually use

Valinoshop processes data through the following vetted vendors. Each has its own privacy policy linked below.

  • Shopify Inc. — store platform, checkout, order database, customer accounts. Privacy.
  • Shopify Payments / Stripe — credit/debit card processing.
  • PayPal, Shop Pay, Apple Pay, Google Pay — alternative payment processors.
  • Klaviyo — transactional and marketing email/SMS (only if you opt in).
  • Google Analytics 4 & Google Ads — anonymized traffic analytics and remarketing.
  • Meta Pixel — Facebook/Instagram conversion tracking and remarketing.
  • Microsoft Clarity — anonymized heatmaps and session replay (no PII recorded).
  • Cloudflare — DNS, CDN, and bot/DDoS protection.
  • Shipping carriers — USPS, UPS, FedEx, DHL receive name + delivery address + phone to fulfill your order.
  • International fulfillment partners — receive name + delivery address + SKU to pick, pack, and dispatch products tagged origin-international.

We do not sell your personal information.

How long we keep your data

  • Order & tax records: 7 years (US tax law).
  • Inactive customer account: deleted after 36 months of inactivity on request.
  • Marketing list: until you unsubscribe.
  • Support tickets: 24 months.

Your rights

You can request access, correction, deletion, portability, or restriction of your data — and you can opt out of marketing or "sale/share" of data — by emailing privacy@valinoshop.com or writing to our Maine office. EU/UK residents may also lodge a complaint with their local supervisory authority. California residents have rights under the CCPA/CPRA; Virginia, Colorado, Connecticut, and Utah residents have equivalent rights under their state laws.

International transfers

Personal data of EU/UK customers is transferred to the US and, where applicable, to international fulfillment partners under the European Commission's Standard Contractual Clauses. A copy of the SCCs is available on request from privacy@valinoshop.com.

Cookies

We use strictly-necessary cookies (cart, login), preference cookies (currency, language), analytics cookies (GA4, Clarity), and advertising cookies (Meta, Google Ads). You can manage all non-essential cookies via the consent banner at the bottom of every page.

Children

Valinoshop is not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect data from children.

Security

All traffic to valinoshop.com is encrypted (TLS 1.3). Payment data is tokenized by PCI-DSS Level 1 processors. We do not store card numbers on our servers.

Changes

Material changes are announced on this page and, where required, by email at least 14 days before they take effect.

Contact

Valinoshop LLC — Data Protection Officer
80 Brickhill Avenue, 208, South Portland, ME 04106, USA
privacy@valinoshop.com · +1 (443) 985-5868