Privacy policy

Privacy Policy

Last updated: September 28, 2026. This Privacy Policy explains how Valinoshop LLC ("Valinoshop", "we", "us") collects, uses, shares and protects your personal information when you visit valinoshop.com, sign up for our emails or buy from us.

Who is responsible for your data?

Valinoshop LLC, 80 Brickhill Avenue, South Portland, ME 04106, United States. Email: support@valinoshop.com.

What we collect

Account & contact: name, billing and shipping address, email and phone number.
Order data: items purchased, returns and refunds. Card details are handled by our payment processors; we never see or store full card numbers.
Device & usage: IP address, browser, device type, pages viewed and items added to cart.
Email sign-ups: your email address, the form you used, and any interests you chose, so we can send relevant emails.
Customer service: emails and chat messages you send us, including return photos.

How we use it

To process, ship and support your orders, including returns and refunds.
To send order and delivery updates.
To send marketing emails if you have signed up. Every marketing email has an unsubscribe link, and unsubscribing takes effect immediately.
To send a one-time alert you asked for, such as a price drop or a restock on a product.
To keep the store secure and prevent fraud.
To understand how the store is used and improve it.

Service providers we use

We share only what each provider needs to do its job:

Shopify Inc.: store platform, checkout, order records, customer accounts and customer chat (Shopify Inbox). Privacy.
Stripe: card payments, including Apple Pay and Google Pay.
PayPal: PayPal and Venmo payments.
Resend: delivery of our emails (order updates and, if you sign up, marketing emails).
Cloudflare: secure connection for our email sign-up, product alert and order-update services.
Google, Meta and TikTok: through Shopify's Google & YouTube, Facebook & Instagram and TikTok sales channels, to list our products and measure ads and purchases. These run only as allowed by your cookie choices.
Fulfillment partners and shipping carriers: receive your name, delivery address, phone number and the items ordered, to pack and deliver your order.

We do not sell your personal information.

How long we keep your data

Order and tax records: up to 7 years, for tax and accounting.
Marketing list: until you unsubscribe. After that we keep only your address on a do-not-email list, so we never email you by mistake.
Customer service messages: 24 months.
Customer accounts: until you ask us to delete them, unless the law requires us to keep the order records above.

Your rights

You can ask to access, correct, delete or export your data, or to restrict how we use it. You can also opt out of marketing emails, or of the sharing of data for advertising on our Your Privacy Choices page. Email support@valinoshop.com or write to the address above. Residents of California, Virginia, Colorado, Connecticut, Utah and other U.S. states with privacy laws have these rights under their state law. EU and UK residents may also complain to their local data protection authority.

International transfers

We are based in the United States, and some of our fulfillment partners are outside it. Where personal data of EU or UK customers is transferred, we rely on the safeguards the law requires, such as the European Commission's Standard Contractual Clauses.

Cookies

We use strictly necessary cookies (cart, login and checkout) and, as allowed by your choices, analytics and advertising cookies from the providers listed above. You can change your choices at any time on the Your Privacy Choices page.

Children

Valinoshop is not directed to children under 13 (or under 16 in the EU and UK). We do not knowingly collect data from children.

Security

All traffic to valinoshop.com is encrypted. Payments are processed by PCI-DSS compliant providers, and we never store card numbers.

Changes

If we make material changes, we will update this page and change the date at the top.

Contact

Valinoshop LLC
80 Brickhill Avenue, South Portland, ME 04106, United States
support@valinoshop.com