Shipping policy

On this page

1. Order processing
2. Rates & delivery times
3. Tracking your order
4. International orders, duties & customs
5. Address changes & undeliverable parcels
6. Late, lost or damaged shipments

Order Processing

Valinoshop works with carefully selected fulfillment partners. Most of our products ship from international partners. Items marked “Ships From: United States” on the product page ship from a warehouse in the United States. Each order is sent to the partner that stocks the item, who packs and dispatches it.

• Processing time: most orders are dispatched within 1–3 business days.
• Orders placed on weekends or public holidays are processed the next business day.
• An order containing several items may arrive in more than one parcel, each with its own tracking number.

Rates & Delivery Times

Delivery times are estimates, not guarantees. Carrier delays, customs checks and peak seasons can add a few days. The shipping fee shown at checkout is final.

Tracking Your Order

When your order is dispatched you will receive an email with a tracking number and link. Please allow up to 48 hours for tracking to show its first update, as parcels are scanned by the carrier after collection.

You can also follow your order from your account at account.valinoshop.com.

International Orders, Duties & Customs

Most orders ship from fulfillment partners outside the United States, so those parcels cross a border, including on the way to U.S. addresses. Items marked “Ships From: United States” ship from a U.S. warehouse and do not cross a border on the way to a U.S. address. Where import duties or taxes apply and checkout shows them, they are included in what you pay. Where checkout does not show them, the destination country may charge them to the recipient on delivery, through the carrier or customs authority.

We cannot predict those delivery-time charges, as each country sets its own. Your local customs office can advise before you order, and you are always welcome to ask us first at support@valinoshop.com.

Address Changes & Undeliverable Parcels

Please check your shipping address at checkout. If it needs correcting, email support@valinoshop.com as soon as possible. Once an order has been dispatched, the address can no longer be changed.

If a parcel is returned as undeliverable (incorrect address, unclaimed or refused), we will contact you to arrange a solution. Reshipping costs may apply when the address given was incorrect.

Late, Lost or Damaged Shipments

If your parcel has not arrived within the estimated window, email support@valinoshop.com with your order number and we will open an investigation with the carrier. If a parcel is confirmed lost, we will send a replacement or a full refund.