Refund policy

On this page

1. Return window
2. Eligibility
3. Return process
4. Refund methods & timing
5. Exchanges
6. Damaged or incorrect items
7. Return shipping costs
8. International returns

Return Window

You may return eligible items within 30 days of the delivery date for a full refund to your original payment method.

Requests made after the 30-day window are assessed case by case and, when accepted, credited as store credit.

Eligibility

To qualify for a return, items must be:

• Unworn, unwashed and unaltered.
• In their original condition with all tags, packaging and accessories.
• Free of perfume, deodorant, stains or signs of use.

Return Process

1. Email support@valinoshop.com with your order number, the item(s) you would like to return and a photo of each.
2. We reply within 24 hours with a prepaid return label (U.S. orders) or return instructions (international orders). In many cases we can refund or replace a low-value item without asking you to send it back.
3. Pack the item securely, ideally in its original packaging, and drop the parcel at the carrier location shown on the label.
4. Once your return arrives and is checked, we issue the refund within 7 business days.

Refund Methods & Timing

Your bank or card issuer may take additional time to post the refund to your statement.

Exchanges

We handle exchanges as a return plus a new order. Place a new order for the size or color you want, and we will refund the original item once its return is approved. This way the piece you want is reserved for you straight away.

Damaged or Incorrect Items

If an item arrives damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and photos. We cover any shipping costs in these cases and send a replacement or a full refund, whichever you prefer.

Return Shipping Costs

• United States: one free prepaid return label per order.
• International: return shipping is paid by the customer unless the return is due to our error.
• Please contact us before sending anything back. Parcels sent without a return authorization cannot be traced to your order and may be refused.

International Returns

Most of our products ship from international fulfillment partners, so a return sent abroad can take 10–20 business days to arrive. To keep your refund moving, email support@valinoshop.com with your order number and clear photos before you ship anything. For low-value items and damage claims we can often approve a refund or replacement without a return, which is faster for you.