Contact

Phone
+1 (443) 985-5868
Mon–Fri 9am–6pm ET
Email
support@valinoshop.com
Reply within 24 hours
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Contact

A team of real people reads every message. Pick the channel that fits your need — we reply within one business day.

Updated April 17, 2026 Client care hours: 7 days/week Response under 24h
01

Choose the Right Channel

@

General support

support@valinoshop.com
Replies within 24h

☐

Orders & returns

returns@valinoshop.com
Prepaid U.S. return labels

☎

Phone

+1 (443) 985-5868
Mon–Fri 9:00–18:00 ET

⚑

Hours

Mon–Fri 9:00–18:00 ET
Email-only on weekends

02

Send Us a Message

Use the form below and we will get back to you within one business day. Please include your order number (starts with #VS) when the question concerns an existing order.

Faster answersInclude the email you used at checkout and, if relevant, photos of the item or packaging. These details let us resolve your request in a single exchange.
03

Reach the Right Team

Topic Email Typical response
Order status, shipping support@valinoshop.com Under 24h
Returns & refunds returns@valinoshop.com Under 24h
Privacy requests privacy@valinoshop.com Within 30 days
Press & partnerships press@valinoshop.com Within 5 business days
Urgent phone support +1 (443) 985-5868 Mon–Fri 9:00–18:00 ET
04

Registered Office

Valinoshop LLC
80 Brickhill Avenue, 208
South Portland, ME 04106, United States

Our warehouse is closed to the public. All returns must be shipped via the prepaid label provided when your return is authorized.

Need more help?

Our client care team reads every message and replies within 24 hours.

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