Frequently Asked Questions

In-stock items ship within 1–2 business days. Personalized or made-to-order pieces take 3–5 business days. Orders placed after 14:00 EST, on weekends, or public holidays are processed the next business day.

You will receive an email with a tracking link the moment your parcel leaves our facility. You can also follow your order from the Track my order page.

Yes — if you reach us within 2 hours of placing it. After that, the order moves to our warehouse and can no longer be changed. Email support@valinoshop.com with your order number (#VS…) as soon as possible.

We ship to most countries worldwide. Cross-border shipments may be subject to import duties or taxes paid to the carrier on delivery — see our Shipping Policy for the full list.

30 days from the delivery date to report a damaged, defective, or incorrect item for a full refund or free replacement. Because items ship directly from our fulfillment partners, non-defective items are not eligible for return once an order has shipped. See the full Refund Policy for details.

Email returns@valinoshop.com with your order number and photos of the issue. There’s no need to ship anything back — approved refunds or replacements are issued directly.

Refunds are processed within 3–5 business days after your request is approved — there’s no need to wait for a returned item to arrive anywhere. Credit/debit cards typically take an additional 5–10 business days to post to your statement.

If you received the wrong size, color, or a defective item, email us photos and we will ship a free replacement — no need to return the original. Exchanges for a change of mind aren’t available since we don’t accept non-defective returns.

Final sale items are not eligible for a refund or replacement, even if damaged or defective — please review these listings carefully before ordering. Regular-price items follow our standard 30-day damaged/defective refund window.

Every product page includes a detailed size guide and, where relevant, a Find my size assistant. Still unsure? Email our client care team with your measurements and we will recommend the best fit.

Valinoshop works with certified mills and tanneries and continuously audits our supply chain for ethical labor, responsible sourcing, and reduced environmental impact.

Each item ships with a dedicated care card. For leather, avoid direct sunlight and moisture and condition with a neutral leather cream every 3–6 months.

No. You may check out as a guest. An account lets you track past orders, save addresses, and speed up future checkouts.

Use the "Forgot password" link on the login page. We send a secure reset link to the email on file; it expires in 30 minutes.

Log in to your account, go to Profile, and edit the information in place. Changes apply to future orders only.

Credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed through PCI-compliant gateways.

Yes. All transactions are encrypted with TLS and processed by PCI-compliant providers. Valinoshop does not store full card numbers on its servers. Read more in our Privacy Policy.

Yes — Shop Pay Installments is available at checkout for eligible U.S. orders. Choose between four interest-free payments or longer-term options.