Questions - Answers
Questions - Answers
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In what currency are your store's prices?
A: Our store's prices are in EUROS (EUR).
Q: Do you have physical stores or just an online shop?
A: We do not have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship almost everywhere in the world.
* International orders are subject to import duties and customs taxes, which are levied once your shipment reaches the country of destination. We cannot predict what your particular charges may be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to give you information on the method of payment accepted for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q: How long before my product is shipped?
A: It will take 2-3 business days before your product is shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your locations, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as it is shipped.
Q: How to return and replace my item?
A: We firmly believe in the quality of our products. Therefore, we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).
If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision will be yours), up to 30 days, no questions asked.
Please first contact us by email at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange shipping fees are your responsibility. We will not provide a return shipping label.
⚠️ Also note that any return sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours after payment. Please try checking your spam emails or trash as it may also end up there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you want to cancel your order for any reason, please send us an email at (email) within 24 hours.
Q: What if I still need help?
A: That's what we're here for. Contact us by email at (email).